Shipping
Delivery information
How long your order takes, and how delivery and collection work.
Production and lead times
Production and delivery estimates will be communicated during the ordering process or included in the relevant quotation. Lead times may depend on the product, quantity, complexity, availability of materials, customer approvals and the production schedule. For bespoke products, the production period may begin only once the required payment, measurements, fabric selections and design approvals have been received. We will make reasonable efforts to meet agreed timelines and will notify customers of material delays where reasonably possible. If an order is delayed beyond the agreed period, the available remedies will be determined in accordance with the agreement and applicable law. Customers should contact us before placing an order if a product is required for a particular date or event. A specific delivery date is only guaranteed where expressly agreed in writing.
Delivery and collection
Joy in a Box will communicate the available delivery or collection arrangements, estimated delivery timeframes and applicable charges before an order is finalised. Customers must provide accurate delivery details and ensure that someone is available to receive the order where required. Additional costs arising from incorrect addresses, failed delivery attempts or customer-requested changes may apply where lawful and disclosed to the customer. Delivery dates are estimates unless expressly confirmed as guaranteed. Responsibility for goods during delivery will be determined in accordance with applicable law. Customers should inspect their orders upon receipt and report any visible damage, missing items or discrepancies as soon as reasonably possible. A customer's failure to report a problem immediately does not automatically remove any statutory rights.
Questions? Email hello@joyinabox.co.za or call +27 73 992 3192.